Terms of service.

Delivery & Sales

We are currently offering home delivery once a month to postcodes in the SE4 (Brockley), SE5 (Camberwell), SE14 (New Cross), SE15 (Peckham), SE16 (Bermondsey), SE17 (Walworth), SE19 (Norwood), SE20 (Penge), SE21 (Dulwich), SE22 (East Dulwich), SE23 (Forest Hill), SE24 (Herne Hill) and SE26 (Sydenham). These deliveries will happen on the first Sunday of the month. Deliveries fee are £2.50 on top of what is ordered. We will personally deliver your products taking items from our meadery to your home address at the specific timeframe we’ve email you.

If you are not there to take possession of your order, we will leave it according to the instructions you gave us on the order form.

For issues with your delivery, please contact us immediately on info@drunkenbeemeadery.com so we can try to rectify the issue.

We live by our values of being bold, honest and kind, so if you are dissatisfied with our performance in any way, please contact us immediately at info@drunkenbeemeadery.com.

At Drunken Bee Meadery, we aim to deal with all enquiries fairly, confidentially and quickly. We will always do our utmost to acknowledge your contact within 1 working day. We try to resolve most issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please send them to info@drunkenbeemeadery.com.

Payment & Prices

All prices are quoted in pounds sterling, and may be per can or per case, as marked. The prices include applicable Value Added Tax at the prevailing rate, unless otherwise specified. All delivery charges are additional.

We accept payment by all major credit cards.

Description and price of the goods - We make every effort to ensure that prices and descriptions of goods shown on our website are accurate at the time you place your order. The price of the goods will be as shown on the checkout page of our website when you placed your order, we will therefore charge you this amount. You must also pay a delivery charge for the goods as indicated on our website at the checkout page. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before shipping your order, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of re-confirming your order at the correct price or cancelling it.

Errors in processing payment - If the payment is processed, but there is an error which results in Drunken Bee Meadery not receiving payment from the customer, Drunken Bee Meadery reserves the right to reprocess the payment at a later date. If this is not successful the customer will also be asked to pay on the site with an alternative payment method, and given a reasonable period of time to complete the payment - usually 14 days.

Age restriction

We won't sell products to anyone who isn't 18 years old or over. By placing an order you confirm that you are at least 18 years old.

If you are buying a case of products as a gift - the recipient must also be over 18 years old.

When delivering, if we are in any doubt about the age of the recipient on delivery, we will request some form of ID. If the person receiving the products is unable to produce appropriate ID, unfortunately we will be unable to leave the products.

Once the products have been delivered, according to your original delivery instructions, it becomes your responsibility.

Security

We use a secure payment server with state-of-the-art encryption and secure socket layer (SSL) technology for the transfer of credit card information. Additionally, we have security measures in place to protect our customer database and access to this database is restricted internally.

It is your responsibility to protect your password from being disclosed to any third party.

Cancellations

You may cancel your order for any reason whatsoever at any time up to the date the producer ships the products. This applies for all orders including subscriptions.

In order to cancel your order you must contact us immediately on info@drunkenbeemeadery.com. You may also write to us (time allowing) at ‘Drunken Bee Meadery, Unit 41, BizSpace Camberwell, 99-103 Lomond Grove, London, SE5 7HN’.

Where cancellation notice is received before dispatch, we shall reimburse the price of the products within 30 days from the date you notify us of the cancellation.

Returns

Shipping perishable and fragile items includes some inherent risk or breakage in transit, so please be patient if you are unlucky and our delivery is unsuccessful in shipping your box safely. Our breakage rate is very low but if some or all of the cans in the box are mended or spoiled when they are delivered you should notify us as soon as possible to allow us to assist in the most appropriate way.

Please accept the damaged parcels and take a photo, in order for us to accurately determine the amount of damage and to speed up any replacement deliveries.

You must notify us of all products which are at fault and due to be returned for any of the reasons stated in this clause within 5 working days from delivery of the products. You must contact us immediately at info@drunkenbeemeadery.com. Returns only for reasons as follows will be accepted: items mended on delivery, spoiled or out of date goods, mis-described goods.

Before accepting a full return for the reasons listed above, we will try to rectify the problem with your order by issuing replacement items. Or we may enact a partial refund for the specific items or parts which are at fault. In the situation of spoiled goods, we will issue a full refund to the customer.

Refunds will be made to the card used for purchase within 30 days of the returned items reaching the return location or partial refund being agreed.

Nothing in these Terms and Conditions will reduce your statutory rights relating to faulty or misdescribed goods. Further information about your rights is available from your Local Authority Trading Standards Department or Citizens Advice Bureau.

Customers must note that although we use specially designed courier safe packaging to minimise breakages, items may be subject to some distress in transit. As such, we cannot guarantee the condition of cans on arrival sufficiently that they will be pristine enough to satisfy a collector's needs. Some scratches on labels and minor denting on cans is to be expected and we will not be able to accept refunds for purely cosmetic reasons unless labels are unreadable and therefore the contents and product details are unclear.

Please contact us if you have a specific requirement regarding the cosmetic appearance of the cans in your order then we may be able to take extra precautions for you, but this does not constitute any guarantee from us.

Intellectual Property Rights

You agree and acknowledge that we own or are licensed to use all copyright, database rights, trademarks and other intellectual property rights in and to all parts of this website, and to the business of drunkenbeemeadery.com, the structure, design and layout of the web site, the styles of the products.

You are entitled to use our website in accordance with these Terms and Conditions only. You must obtain our prior written consent before you use our website or any part of it in any other manner.

Drunken Bee Meadery reserves the right to request that any person's, individual and corporate, providing hypertext or other links to the drunkenbeemeadery.com web site, other than to our home page, from their own web site or from a third party's website, to remove the links immediately if Drunken Bee Meadery at its sole discretion deems them to be unacceptable.

Warranties

We warrant that the products will be of satisfactory quality and fit for their general purpose.

As taste is subjective, we cannot guarantee that all products will be to everyone's personal taste.

Limitation of liability

Nothing in these Terms and Conditions shall exclude Drunken Bee Meadery liability for personal injury or death caused by its negligence.

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

i. loss or damage was not foreseeable to both parties when the contract was formed;
ii. loss or damage was not caused by any breach on the part of the supplier;
iii. loss or damage relates to business and/or non-consumers.

We will not be liable for loss or damage caused by the customer handling the products. In particular we will not be liable for spillages or breakages.

Customers should also be aware of the following inherent risks and warnings:

i. Alcohol should be consumed in moderation. Please visit drinkaware.co.uk for advice concerning alcohol consumption.

ii. A case of our products can be heavy so extra care should be taken if lifting a Drunken Bee box. If you are concerned about the weight we advise that you transfer the cans from the box 1 or 2 at a time.

iii. Some products may cause staining if spilt so extra care should be taken when pouring and opening.

iv. Sparkling products can be volatile due to the build up of gases. Extra care should be taken when opening these items.

v. In the case of any visible damage on the outside of the box, please ensure you open carefully to check for broken items or glass. Take extra precautions if you have a damaged order when removing items.

Data Protection

By providing your details to Drunken Bee Meadery on our web site, you consent to Drunken Bee Meadery maintaining, recording, holding and using the information you give Drunken Bee Meadery at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the prevailing Data Protection Laws for England and Wales.

Privacy Promise - we take your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your products to you and to verify your age, e.g. credit reference agencies, the producers and our delivery. From time to time, Drunken Bee Meadery may send information about discounts, free stuff and personalised offers on certain products, unless you have unsubscribed from our mailing lists.

If you opt-out from hearing from drunkenbeemeadery.com or third parties, you will only be contacted by drunkenbeemeadery.com in relation to any purchases made on our site (e.g. order confirmation emails) or if our terms and conditions change significantly, but we promise to do so no more than two times per year.

If you have any questions regarding our privacy policy, please see the link at the bottom of all pages to our Privacy Policy or email us at info@drunkenbeemeadery.com

General

We shall not be liable for any delay in delivering your products if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

If a delivery is received in a damaged state, Drunken Bee Meadery accepts no responsibility for any injury or harm that this may cause to you, including but not limited to any injury from burst cans.

Drunken Bee Meadery may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

No contract exists between you and us until we notify you that we have accepted your order and made arrangement to ship the goods. We are not obliged to accept your order.

Jurisdiction - the relevant courts of England and Wales will have exclusive jurisdiction to rule on any disputes or matters of contention regarding these terms and conditions. Here are our details should you want to contact us:

Drunken Bee Meadery Ltd. (drunkenbeemeadery.com)

Drunken Bee Meadery
Unit 41, BizSpace Camberwell
99 - 103 Lomond Grove
London
SE5 7HN

email: info@drunkenbeemeadery.com